Core daily work was distributed across a legacy website, databases, customer messages and manual operational processes. The information existed, but it was not unified or safely available to AI and automation.
CASE STUDY / TEDI
From a legacy storefront to an intelligent operational layer.
TEDI is the first live BIAOS pilot, connecting AI to commerce data, customer conversations and real operational workflows.
Instead of forcing an immediate full rewrite, we introduced a controlled integration layer that lets BIAOS read trusted data, add operational tools incrementally and preserve the security boundary around the legacy system.
Live Commerce
Real product price, inventory, color, size and variant availability connected to BIAOS.
Conversation Engine
Context-aware customer conversations connected to actual commerce tools and product data.
Tracking Operations
Controlled import, validation and management of shipment tracking information.
Package Verification
AI-assisted visual package verification while keeping human approval authoritative.
Business Console
Operational dashboards for sales, products, fulfillment state and action-oriented business monitoring.
Production Safety
Separated read/write paths, permissions, health checks and fail-closed behavior for sensitive commercial facts.
Public architecture
Customer / Admin→
BIAOS→
AI & Business Tools→
Controlled Connector→
Commerce System
Outcome
The project moved BIAOS beyond a standalone chatbot into an operational intelligence layer connected to real business data, while allowing legacy modernization to continue incrementally.